FAQ & Inquiries
Section 1: Materiality & Specifications
Q: Are your pieces solid gold or plated?
A: All gold jewelry offered by Facet and Form is solid 14k or 18k gold. We do not utilize gold plating, vermeil, or gold-filled materials. Solid gold ensures that the piece will not degrade, tarnish, or cause irritation over time, making it suitable for long-term wear in healed piercings.
Q: Is the jewelry nickel-free?
A: Yes. Our gold alloys and implant-grade titanium (ASTM F-136) are strictly nickel-free. We prioritize biocompatibility to ensure safety for sensitive skin and fresh or healed piercings.
Q: Where is the jewelry manufactured?
A: We curate our collection from premier manufacturers such as BVLA and other industry-leading artisans in the United States. These pieces are crafted with precision, often hand-polished and hand-set to ensure the integrity of the gemstones and the metal.
Section 2: Sizing & Fit
Q: How do I determine the correct size for my piercing?
A: Body jewelry requires precise fitment measured in millimeters and gauge (thickness). Because anatomy varies significantly, we cannot guarantee a fit based on "standard" sizing. We recommend consulting with a local professional piercer to obtain your exact specifications before ordering.
Q: Do you offer sizing guides?
A: Our product pages include detailed millimeter measurements. We utilize high-resolution macro photography to depict the texture and scale of each piece accurately. Please reference the measurement schematics on individual product pages to verify dimensions.
Q: Can you sterilize the jewelry before shipping?
A: All jewelry is handled with gloved hands and inspected for defects. However, as we are currently operating as an online retailer, pieces are shipped non-sterile. If you are purchasing jewelry for a fresh or unhealed piercing, it must be sterilized by a professional piercer in an autoclave prior to insertion.
Section 3: Orders & Logistics
Q: What is your return policy?
A: Due to the strict hygiene standards required for body jewelry, all sales are final. We cannot accept returns or exchanges once a piece has left our facility. This ensures that every client receives a brand-new, unworn piece. If you believe you have received a defective item, please contact us within 48 hours of delivery.
Q: How is high-value jewelry shipped?
A: Security is our priority. All orders are shipped in discreet, unbranded packaging to prevent theft. Orders over a specific value threshold are fully insured and will require a direct signature upon delivery. We recommend monitoring your tracking number closely to ensure you are available to receive the package.
Q: Do you ship internationally?
A: Yes! We currently ship to select international destinations and are continually expanding our coverage.
Q: How long will it take to process my order?
A: In-stock items are processed within 1–3 business days. For custom orders or pre-orders regarding specific gold colors or gemstone variations, lead times can vary significantly based on the artisan's production schedule. Please refer to the specific product page for estimated timelines.